Cancellation Policy
By booking an appointment with us, you agree to the following cancellation policy:
Cancellation Timeframe:
Clients are required to provide a minimum of 24 hours notice for any appointment cancellations. This allows us the opportunity to accommodate other clients who may be on a waiting list for services.
No-Show Policy:
Clients who fail to cancel their appointment within the specified 24-hour timeframe or do not show up for their scheduled appointment will be subject to a charge equivalent to 100% of the total appointment cost.
Deposit Reusability:
Clients who need to reschedule their appointment may use their deposit for a new appointment if the rescheduling is done at least 24 hours prior to the originally scheduled appointment time.
Payment Method:
The cancellation fee will be charged to the credit card on file or the preferred payment method provided during booking.
Communication:
Clients are encouraged to provide as much notice as possible when needing to cancel or reschedule appointments. This allows us to better serve all our clients effectively.
Client Satisfaction Policy
At 1010 Studios PVD, client satisfaction is one of our top priorities. If you are unhappy with your lash service for any reason, please read the following policy so we can properly assist you:
Let Us Know
If you're not satisfied with your service, please contact us within 72 hours of your appointment. We want the opportunity to address your concerns and ensure you leave feeling confident and cared for.
Complimentary Touch-Up
If your concern is related to service quality (such as retention, application, or appearance), we will offer a complimentary touch-up to completely correct the issue. This touch-up must be scheduled within 5 days of your original appointment.
Full Refund Option
If you are still unhappy with the results after the touch-up, we will honor a 100% refund , minus a $25 deposit, on your service. The refund will only be issued if the client returns for the touch-up and remains unsatisfied with the final outcome.
Documentation
In some cases, we may request clear photos or an in-person consultation to better understand the issue before offering a touch-up or refund.
Respectful Communication
We are committed to professionalism and respectful communication. Our team will always treat you with kindness, and we ask that the same courtesy be extended in return.